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Application crash
#1
HI Jeff,

I have a pilot who's application keeps crashing mid flight, he has copied this out the windows logs, do you have any idea whats causing this?

Quote:No:1
Log Name:      Application
Source:        Application Error
Date:          09/02/2018 19:07:55
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tony-PC
Description:
Faulting application name: BlueSky - kACARSII.exe, version: 1.1.1.0, time stamp: 0x5a57953a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00000fd
Fault offset: 0x000007fe953a6d87
Faulting process id: 0x870
Faulting application start time: 0x01d3a1d56e6af554
Faulting application path: C:\\Users\\Tony\\Documents\\FS-Products\\BlueSky\\BlueSky - kACARSII.exe
Faulting module path: unknown
Report Id: 8809f5f1-0dcc-11e8-ab19-74d435d52509
Event Xml:
<Event xmlns=\"http://schemas.microsoft.com/win/2004/08/events/event\">
  <System>
    <Provider Name=\"Application Error\" />
    <EventID Qualifiers=\"0\">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime=\"2018-02-09T19:07:55.000000000Z\" />
    <EventRecordID>139010</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Tony-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>BlueSky - kACARSII.exe</Data>
    <Data>1.1.1.0</Data>
    <Data>5a57953a</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c00000fd</Data>
    <Data>000007fe953a6d87</Data>
    <Data>870</Data>
    <Data>01d3a1d56e6af554</Data>
    <Data>C:\\Users\\Tony\\Documents\\FS-Products\\BlueSky\\BlueSky - kACARSII.exe</Data>
    <Data>unknown</Data>
    <Data>8809f5f1-0dcc-11e8-ab19-74d435d52509</Data>
  </EventData>
No: 2
</Event>
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tony-PC
Description:
The program BlueSky - kACARSII.exe version 1.1.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 17c8
 Start Time: 01d3a0af9f67f9ab
 Termination Time: 34
 Application Path: C:\\Users\\Tony\\Documents\\FS-Products\\BlueSky\\BlueSky - kACARSII.exe
 Report Id: 20e3cb9a-0caa-11e8-9f58-74d435d52509
 
Event Xml:
<Event xmlns=\"http://schemas.microsoft.com/win/2004/08/events/event\">
  <System>
    <Provider Name=\"Application Hang\" />
    <EventID Qualifiers=\"0\">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime=\"2018-02-08T08:30:28.000000000Z\" />
    <EventRecordID>138710</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Tony-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>BlueSky - kACARSII.exe</Data>
    <Data>1.1.1.0</Data>
    <Data>17c8</Data>
    <Data>01d3a0af9f67f9ab</Data>
    <Data>34</Data>
    <Data>C:\\Users\\Tony\\Documents\\FS-Products\\BlueSky\\BlueSky - kACARSII.exe</Data>
    <Data>20e3cb9a-0caa-11e8-9f58-74d435d52509</Data>
    <Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
  </EventData>
</Event>
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#2
I found a reference to an AntiVirus program may be causing the app to stop interacting with Windows. What antivirus and maybe shut it off to test?
[Image: fsproducts_xsmall.png]
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#3
Thanks i will find out and post back.
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#4
HI Jeff, he is going to do a test flight with the program excluded, his AV is Avast.
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